Issue: The product I want is out of stock or delayed.
Solution: We can source products from all over the world, and will help you find a similar product that meets your needs and deadline.
Issue: The product I want is out of stock or delayed, and there are no similar items available either.
Solution: Our staff specializes in curating creative ideas! We can send you a customized IdeaKit or work one-on-one with you to come up with something special.
Issue: My delivery date has been pushed back.
Solution: Please reach out to us! Unfortunately, delays do happen, but if you let us know your concerns we will work with you to find a solution.
Issue: How can I avoid delays in the future?
Solution: Delays are not the norm with Pinnacle Promotions, but the entire world is being impacted by supply chain issues. For now, planning ahead and ordering early is recommended. If you’re worried about meeting a deadline or event date, give us a call and we will confirm what options are available.
Issue: I know I will be placing additional orders this year. How can I feel confident about those orders?
Solution: Our supply chain will return to normal. Until that time, if you know you will need products in the future, let us know! We can receive and warehouse your items until you need them. Additionally, we can set up a redemption portal for your company, letting your employees request products that we have stored for you as needed.
