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FAQs
Artwork
What kind of artwork do you need?
Can I preview how my logo will look on the product?
What is the difference between vector and raster art?
What if I cannot get the artwork in the correct format?
What if I don't have artwork?
What is PMS Color Matching and why does my artwork spec have PMS numbers next to the color boxes?
Where should I send my artwork?
Do you keep my artwork on file?
Overview of the Ordering Process
How can I place an order?
What are the Imprint (Decoration) Options?
What are Setup Charges?
What happens after I place my order?
Do I have to pay sales tax?
What if I receive my order and I'm not happy? Is there a guarantee?
Payment Information
How can I pay for my order?
When do you charge my credit card?
How can I get credit terms? Can you bill me?
Rush Orders
What if I have a Rush Order?
Samples, Minimum Orders & Unimprinted Items
What if I only want 1 item without a logo?
What is the minimum quantity that I can order of a particular item with my logo?
Can I order a sample before I purchase a product?
Over/Underruns
What if I receive more or less than I order?
Shipping Information
Can I ship on my own FedEx or UPS account number?
How do you ship my items?
What if I have multiple destinations?
Can you ship internationally?
What if UPS or FedEx loses my shipment?
How can I find out the status of my order?
What if I need my products for a specific event date?
