Privacy & Legal Notices

1. Website Terms of Use 

A. Acceptance of Terms 

These Website Terms of Use, together with the Privacy Policy, Terms of Sale, AI and Automation Disclosure, California Privacy Notice, Cookie Notice, and all other notices and policies posted on or incorporated into this website (collectively, the "Terms"), govern access to and use of the public website operated by Pinnacle Promotions, Inc. ("Pinnacle," "Company," "we," "us," or "our"), including www.pinnaclepromotions.com and any public pages, features, content, quote forms, order forms, product pages, communications tools, and related services made available through the public website (the "Website"). 

By accessing or using the Website, submitting information through the Website, requesting a quote, placing an order, communicating with Pinnacle through the Website, or purchasing goods or services from Pinnacle, you agree to be bound by these Terms. If you are using the Website on behalf of a business, organization, employer, client, or other entity, you represent and warrant that you have authority to bind that entity, and the terms "you" and "Customer" include both you individually and the entity on whose behalf you act. 

If you do not agree to these Terms, you should not use the Website, submit information through the Website, request quotes, place orders, or purchase goods or services through the Website. 

B. Changes to Terms 

Pinnacle may modify these Terms at any time by posting revised Terms on the Website or by otherwise providing notice. Unless otherwise stated, revised Terms are effective when posted. Your continued use of the Website after revised Terms are posted constitutes acceptance of the revised Terms. You are responsible for reviewing the Terms periodically. 

C. Public Website Scope 

These Terms apply to the public Website and public website transactions including digital services on behalf of Pinnacle in response to website transactions. Separate written agreements, master services agreements, program agreements, online store agreements, data processing agreements, statements of work, purchase orders accepted by Pinnacle, or other written terms signed by an authorized officer of Pinnacle may supplement or supersede these Terms only to the extent expressly stated in the written agreement. 

These Terms do not create an obligation for Pinnacle to provide private online store functionality, program management services, warehousing services, inventory services, technology development, fulfillment services, custom integration, or other services unless such services are separately agreed in writing.  The Website and services offered by Pinnacle are intended primarily for business, commercial, organizational, educational, nonprofit, and institutional users rather than individual consumers. 

2. Website Ownership, Intellectual Property and Permitted Use 

A. Ownership 

The Website and all content, design, text, graphics, logos, icons, photographs, videos, audio, product descriptions, pricing information, product data, page layouts, software, source code, user interfaces, databases, compilations, tools, workflows, trade dress, and other materials displayed on, contained in, or made available through the Website (collectively, "Website Content") are owned by Pinnacle or its licensors, suppliers, vendors, or content providers and are protected by copyright, trademark, trade secret, unfair competition, and other intellectual property laws. 

B. Pinnacle Marks 

Pinnacle Promotions, Pinnacle BrandHub, QuickShop, LogoShop, LogoStore, and all related names, logos, product names, service names, designs, slogans, trade names, trademarks, and service marks are the property of Pinnacle or its affiliates, licensors, or business partners. No right or license to use any Pinnacle mark is granted except with Pinnacle's prior written consent. 

C. Limited Website Use 

Subject to these Terms, Pinnacle grants you a limited, revocable, non-exclusive, non-transferable license to access and use the public Website for lawful business purposes, including browsing products, requesting quotes, communicating with Pinnacle, and placing orders. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, scrape, crawl, harvest, sell, resell, exploit, or transmit any Website Content except as expressly permitted by these Terms or by Pinnacle in writing. 

D. AI Training, Scraping and Data Mining Restriction 

No Website Content may be used to train, fine tune, test, validate, improve, benchmark, or operate any artificial intelligence, machine learning, neural network, large language model, retrieval system, automated search engine, or similar technology without Pinnacle's prior written consent. Automated scraping, harvesting, extraction, indexing, catalog replication, data mining, model ingestion, and similar activities are prohibited. 

E. Copyright Claims and DMCA Procedure 

Copyright claims should be submitted to Pinnacle Promotions, Inc., Attn: Copyright Agent, 4855 Peachtree Industrial Blvd., Suite 215, Norcross, Georgia 30092 or legal@pinnaclepromotions.com. Notices should identify the copyrighted work, the allegedly infringing material, claimant contact information, and a statement of good-faith belief. 

F. Prohibited Uses 

You agree not to use the Website in any manner that violates applicable law, infringes the rights of others, interferes with Website operation, or harms Pinnacle, its customers, vendors, employees, systems, or business. Prohibited uses include, without limitation, using automated bots, scrapers, crawlers, or similar tools without written authorization; attempting to bypass security controls; introducing malicious code; reverse engineering Website systems; misrepresenting your identity or authority; submitting false or misleading information; using the Website to transmit unlawful, infringing, defamatory, obscene, harassing, discriminatory, or harmful content; or using Website Content for competitive intelligence, resale, catalog replication, or unauthorized commercial purposes. 

3. Website Content and Professional Advice Disclaimer 

The Website and Website Content are provided for general informational and commercial purposes only. Pinnacle makes commercially reasonable efforts to present accurate information, but product information, pricing, availability, specifications, colors, sizes, materials, decoration methods, production times, shipping estimates, compliance descriptions, and other Website Content may be incomplete, outdated, inaccurate, or subject to change without notice. 

Nothing on the Website constitutes legal, tax, accounting, regulatory, compliance, employment, product safety, marketing, medical, financial, investment, or other professional advice. Customers are responsible for independently determining whether any product, service, recommendation, content, artwork, compliance description, or use case is appropriate for their intended purpose, audience, industry, jurisdiction, and end users. 

The Website, Website Content, quote tools, search functionality, calculators, product information, pricing tools, communications systems, and all related functionality are provided on an 'AS IS' and 'AS AVAILABLE' basis. Pinnacle disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, completeness, uninterrupted access, and freedom from viruses or harmful code. 

4. AI and Automation Disclosure 

A. Use of Approved Technology 

Pinnacle may use artificial intelligence, machine learning, automation, analytics, transcription, summarization, search, translation, productivity, business intelligence, and similar technologies (collectively, "AI and Automation Tools") in connection with the operation of the Website and the performance of its services. These tools may assist with customer service, product search, proposal preparation, quote support, order review, email drafting, chat support, data organization, reporting, marketing content, internal analysis, quality assurance, fraud prevention, compliance, and operational workflows. 

Pinnacle's use of AI and Automation Tools is intended to support business operations and does not replace human judgment where review, approval, or professional discretion is required. 

B. Customer Authorization 

By using the Website, submitting information, requesting a quote, placing an order, communicating with Pinnacle, or purchasing goods or services, you authorize Pinnacle to process information submitted by you or on your behalf through Pinnacle-approved business systems, including cloud-hosted platforms, communications systems, enterprise software, customer relationship management systems, order management systems, analytics tools, payment processors, logistics systems, and AI and Automation Tools used in the ordinary course of Pinnacle's business. 

C. No Guarantee of AI Output 

AI and Automation Tools may produce inaccurate, incomplete, outdated, unintended, or unsuitable results. Pinnacle does not represent that AI-assisted content, recommendations, summaries, analyses, product suggestions, communications, or deliverables will be error-free, complete, or appropriate for any particular use. Customers are responsible for reviewing and approving all proofs, artwork, product selections, quotes, recommendations, reports, communications, and deliverables before reliance, production, distribution, publication, or use. 

D. Confidentiality and Safeguards 

Pinnacle will use commercially reasonable administrative, technical, and organizational safeguards designed to protect customer information processed through approved business systems. Nothing in these Terms requires Pinnacle to disclose proprietary information regarding its internal AI tools, prompts, workflows, security architecture, vendor configurations, or technology operations. Pinnacle does not use Customer Materials or personal information submitted through the Website to train publicly available artificial intelligence models unless expressly authorized by the applicable customer. 

E. AI Liability Limitation 

To the fullest extent permitted by law, Pinnacle shall not be liable for claims, losses, damages, costs, or expenses arising out of or relating to AI-assisted outputs, automation tools, technology-assisted communications, product recommendations, summaries, analyses, drafts, or other technology-generated content except to the extent caused by Pinnacle's gross negligence, willful misconduct, or a non-waivable violation of applicable law. 

5. Communications, Monitoring, Recording and Transcription 

To ensure service quality, support training, maintain records, confirm pricing and order terms, resolve disputes, improve operations, and support compliance, Pinnacle may monitor, record, store, reproduce, transcribe, summarize, analyze, and use communications between Pinnacle and customers, website users, vendors, or other parties. These communications may include telephone calls, voicemails, emails, chat sessions, text messages, video meetings, screen-share sessions, form submissions, Website interactions, and other electronic or in-person communications. 

By communicating with Pinnacle through the Website, telephone, email, chat, video, text message, or other channels, you consent to such monitoring, recording, transcription, storage, analysis, and use to the extent permitted by applicable law. If you do not consent, you should contact Pinnacle through an alternative method that does not involve recorded or monitored communications and should notify Pinnacle in writing of your preference before sharing information. 

By using the Website, requesting quotes, placing orders, submitting information, or communicating electronically with Pinnacle, you consent to receive communications from Pinnacle electronically, including by email, Website posting, account notification, text message where permitted, electronic signature platform, or other electronic means. You agree that such electronic communications satisfy any legal requirement that communications be in writing. 

6. Terms of Sale 

A. Applicability 

These Terms of Sale apply to all purchases of goods, customized goods, decorated goods, samples, proofs, shipping services, design services, technology-assisted services, and other products or services ordered through the Website or otherwise purchased from Pinnacle unless a separate written agreement signed by an authorized officer of Pinnacle expressly supersedes these Terms of Sale. 

B. Quotes, Orders and Acceptance 

Quotes are not binding unless accepted by Pinnacle in writing and may be subject to product availability, supplier pricing, freight charges, tariff changes, tax, production capacity, artwork requirements, credit approval, and other conditions. Pinnacle may accept or reject any order in its discretion. An order is not binding on Pinnacle until accepted by Pinnacle. 

Customer is responsible for reviewing all quotes, order confirmations, invoices, proofs, artwork, product descriptions, quantities, colors, sizes, shipping addresses, decoration details, delivery requirements, and other order details. Customer approval of a proof, quote, order confirmation, email, or other written instruction constitutes authorization to proceed and agreement to pay all applicable charges. 

C. Pricing and Payment 

Payment terms are as stated on the applicable quote, invoice, order confirmation, final Website confirmation page, or other written document issued by Pinnacle. If no payment terms are stated, payment is due upon order acceptance or invoice issuance, as determined by Pinnacle. Pinnacle may require deposits, prepayment, credit approval, or other payment security before production or shipment. 

Past-due amounts may accrue finance charges at the lesser of 1.5% per month or the maximum rate permitted by law. Customer shall reimburse Pinnacle for collection costs, reasonable attorneys' fees, court costs, and related expenses incurred in collecting past-due amounts or enforcing these Terms. Returned checks may be subject to a returned check fee of $35.00 or the maximum amount permitted by law. 

D. Taxes 

Customer is responsible for all applicable sales, use, excise, value-added, customs, duties, tariffs, import charges, governmental assessments, and other taxes or charges arising from the purchase, shipment, import, export, storage, or use of goods or services, except for taxes based solely on Pinnacle's income. If Pinnacle is required to collect or remit any tax or charge, Customer shall pay or reimburse Pinnacle for such amount. 

E. Shipping, Title and Risk of Loss 

Unless otherwise agreed in writing, all sales are F.O.B. Pinnacle's or its supplier's shipping point, and title and risk of loss pass to Customer upon delivery to the carrier. Shipping dates, delivery dates, transit times, and in-hand dates are estimates only and are not guaranteed unless expressly guaranteed in writing by Pinnacle. Pinnacle is not responsible for carrier delays, customs delays, address errors, weather events, labor disruptions, supply chain interruptions, or other events beyond its reasonable control. 

F. Inspection and Claims 

Customer shall inspect goods immediately upon receipt. Customer must provide written notice to Pinnacle within three business days after delivery of any claim that goods are defective, damaged, short, incorrect, nonconforming, or otherwise inconsistent with the order where the issue was or should have been discoverable by reasonable inspection. Failure to provide timely written notice constitutes acceptance of the goods and a waiver of any claims to the fullest extent permitted by law. 

G. Returns and Unauthorized Returns 

Returns will not be accepted without Pinnacle's prior written authorization. Unauthorized returns may be refused, returned to Customer freight collect, or otherwise handled in Pinnacle's discretion. Customized, decorated, imprinted, personalized, special-order, closeout, discontinued, or made-to-order goods are non-returnable except as expressly approved by Pinnacle in writing. 

H. Cancellation and Order Termination Fee 

Once an order is approved, confirmed, or released to production, cancellation may not be possible. If Pinnacle permits cancellation, Customer may be responsible for all costs incurred, including artwork, proofs, set-up, production, procurement, supplier charges, freight, restocking charges, administrative costs, and an order termination fee equal to 15% of the order total or $50.00, whichever is greater. Any permitted refund may be reduced by these amounts. 

I. Product Availability, Substitution and Allocation 

Product availability, inventory, colors, specifications, materials, and decoration methods are subject to change. If goods are unavailable, delayed, discontinued, or subject to supplier limitation, Pinnacle may recommend substitutions or allocate available supply among customers in a commercially reasonable manner without liability for failure to deliver unavailable goods. 

J. No Warranty 

EXCEPT AS EXPRESSLY STATED IN A WRITTEN WARRANTY ISSUED BY PINNACLE AND APPLICABLE TO THE SPECIFIC GOODS OR SERVICES, PINNACLE MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, PINNACLE DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. CUSTOMER ASSUMES RESPONSIBILITY FOR DETERMINING WHETHER GOODS AND SERVICES ARE SUITABLE FOR CUSTOMER'S INTENDED USE. 

K. Business Use; No Children's Products 

Products displayed, promoted, quoted, marketed, or sold by Pinnacle are intended primarily for business, promotional, advertising, employee engagement, customer engagement, recruiting, recognition, event, trade show, corporate, educational, nonprofit, and organizational purposes. Unless expressly stated in writing by Pinnacle and specifically identified by the manufacturer as compliant with applicable children's product regulations, products offered by Pinnacle are not designed, tested, certified, labeled, packaged, marketed, or sold as children's toys or children's products. 

Customer is solely responsible for determining whether any product is appropriate for its intended audience, end users, distribution method, marketing campaign, regulatory environment, age group, jurisdiction, or use case. Customer shall not rely upon any product description, image, recommendation, marketing material, supplier statement, or communication from Pinnacle as a representation that a product complies with laws, regulations, standards, testing requirements, labeling requirements, safety requirements, accessibility requirements, environmental requirements, industry standards, or children's product requirements applicable to Customer's intended use. 

If Customer intends to distribute any product to children, minors, students, schools, childcare organizations, youth programs, camps, pediatric environments, family-oriented events, or any audience that may be subject to children's product regulations, Customer is solely responsible for conducting its own legal, regulatory, safety, and compliance review prior to purchase, distribution, or use. Pinnacle disclaims any responsibility for determining whether a product qualifies as a children's product under applicable law. 

Customer shall defend, indemnify, and hold harmless Pinnacle from and against any claim, demand, investigation, regulatory action, recall, penalty, loss, liability, damage, cost, or expense arising out of or relating to Customer's selection, distribution, marketing, sale, gifting, or use of products in connection with children, minors, youth-oriented activities, or other regulated end-user populations, except to the extent caused by Pinnacle's gross negligence or willful misconduct. 

L. Export Control and Sanctions Compliance 

Customer represents and warrants that goods, services, information, and technology obtained from Pinnacle will not be exported, re-exported, transferred, distributed, or used in violation of U.S. export control laws, sanctions programs, embargoes, or trade restrictions. 

7. Customer Artwork, Marks and Content 

A. Artwork and Marks 

Customer may provide logos, trademarks, service marks, trade names, slogans, artwork, photographs, images, fonts, copy, brand guidelines, product specifications, messages, names, likenesses, or other materials for use in connection with goods or services (collectively, "Customer Materials"). Customer represents and warrants that it owns or has all necessary rights, licenses, consents, permissions, releases, and authority to use, reproduce, modify, display, create derivative works from, print, embroider, engrave, decorate, distribute, and otherwise exploit all Customer Materials as contemplated by the order or services. 

Customer shall not submit Customer Materials that infringe, misappropriate, or violate any copyright, trademark, trade dress, right of publicity, right of privacy, patent, trade secret, moral right, contractual right, or other right of any person or entity; that are defamatory, obscene, unlawful, discriminatory, harassing, threatening, deceptive, or harmful; or that violate applicable law or industry standards. 

Customer grants Pinnacle a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, transmit, store, display, and process Customer Materials solely for quote preparation, proof generation, production, fulfillment, marketing approval samples, customer service, record retention, legal compliance, and order administration. 

Customer shall defend, indemnify, and hold harmless Pinnacle and its officers, directors, employees, agents, affiliates, subcontractors, suppliers, decorators, technology providers, logistics providers, and business partners from and against all claims, losses, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to Customer Materials, Customer's instructions, Customer's approval of artwork or proofs, or any allegation that Customer Materials or Customer-approved goods infringe or violate the rights of a third party.
 
 B. User Generated Content
 
 1. Content 

The Website may permit users, customers, clients, vendors, visitors, or other parties to submit, post, upload, publish, transmit, provide, display, review, rate, comment upon, share, or otherwise make available content, including reviews, testimonials, ratings, photographs, videos, comments, feedback, suggestions, recommendations, social media content, contest submissions, event information, product experiences, and other materials (collectively, "User Generated Content").
 
 User Generated Content is provided solely by the individual or entity submitting the content and does not necessarily reflect the views, opinions, recommendations, policies, practices, or positions of Pinnacle.
 
 2. Responsibility for Content
 
 The individual or entity submitting User Generated Content is solely responsible for the accuracy, legality, ownership, reliability, completeness, appropriateness, and consequences of such content.
 
 By submitting User Generated Content, you represent and warrant that:
 
 - You own or control all rights necessary to submit the content.
 - The content does not infringe or violate the rights of any third party.
 - The content is accurate to the best of your knowledge.
 - The content does not contain false, misleading, deceptive, defamatory, obscene, unlawful, discriminatory, threatening, harassing, or harmful material.
 - The content complies with all applicable laws and regulations.
 
 3. License to Pinnacle
 
 By submitting User Generated Content, you grant Pinnacle a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free, fully paid-up license to use, reproduce, modify, adapt, edit, publish, distribute, transmit, display, perform, create derivative works from, translate, archive, store, promote, market, and otherwise exploit such content in any media or format now known or later developed for business, marketing, advertising, promotional, operational, legal, archival, customer service, training, quality assurance, analytics, and other lawful purposes.
 
 You acknowledge that Pinnacle shall have no obligation to compensate you for the use of User Generated Content.
 
 4. No Obligation to Publish
 
 Pinnacle has no obligation to review, publish, maintain, display, respond to, or remove any User Generated Content.
 
 Pinnacle may, but is not obligated to, review, monitor, edit, remove, reject, refuse to publish, disable access to, archive, or delete User Generated Content at any time and for any reason, with or without notice.
 
 5. No Endorsement
 
 The appearance of User Generated Content on the Website does not constitute an endorsement, recommendation, representation, guarantee, verification, sponsorship, approval, or validation by Pinnacle.
 
 Pinnacle does not independently verify the accuracy, completeness, reliability, legality, quality, safety, effectiveness, or suitability of User Generated Content and disclaims responsibility for any reliance placed upon such content.
 
 6. Third-Party Claims
 
 Pinnacle shall not be liable for User Generated Content submitted by third parties, including any errors, omissions, inaccuracies, defamatory statements, intellectual property claims, privacy claims, publicity rights claims, misinformation, or other content-related disputes.
 
 Any dispute relating to User Generated Content shall be solely between the parties involved in the dispute.
 
 7. Removal Requests
 
 Pinnacle reserves the right, but not the obligation, to investigate complaints and remove content that Pinnacle believes may violate these Terms, applicable law, third-party rights, Website policies, or Pinnacle's business interests.
 
 8. Indemnification
 
 You agree to defend, indemnify, and hold harmless Pinnacle and its officers, directors, employees, agents, affiliates, contractors, service providers, and business partners from and against any claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to User Generated Content submitted by you or on your behalf. 

9. Attribution 

Pinnacle may use, reproduce, publish, or display testimonials, reviews, ratings, photographs, comments, and similar User Generated Content with or without attribution to the submitting party. 

8. Proofs, Approvals and Customer Responsibility 

Customer is solely responsible for reviewing all artwork, proofs, virtual samples, pre-production samples, product specifications, personalization data, names, addresses, sizes, colors, quantities, decoration locations, spelling, grammar, layout, trademark usage, legal disclaimers, compliance statements, and other order details before approval. Pinnacle is entitled to rely on Customer approvals and instructions. 

Pinnacle shall not be responsible for errors, omissions, defects, or costs resulting from Customer-approved proofs, inaccurate Customer information, incomplete Customer instructions, late Customer approvals, incorrect shipping data, changes after approval, or Customer's failure to review proofs and order details carefully. 

9. Product Compliance, Safety and End Use 

Customer is responsible for determining whether goods are appropriate for Customer's intended use, audience, distribution method, industry, jurisdiction, and end users. Unless expressly agreed in writing, Pinnacle does not provide legal, regulatory, labeling, product safety, customs, import/export, environmental, accessibility, employment, industry-specific, or compliance advice. Customer is responsible for obtaining any necessary legal or compliance review relating to product selection, messaging, distribution, claims, warnings, labels, regulatory requirements, or end-user suitability. 

10. Privacy Policy 

A. Overview 

Pinnacle respects privacy and is committed to handling personal information in a commercially reasonable manner. This Privacy Policy describes how Pinnacle collects, uses, discloses, stores, and protects personal information through the public website and related public website business interactions. This Privacy Policy is intended to supplement, not replace, any privacy terms in a separate written agreement with a customer. 

B. Personal Information We Collect 

Depending on how you interact with Pinnacle, we may collect the following categories of personal information: 

     - Identifiers, such as name, business name, title, mailing address, shipping address, billing address, email address, telephone number, account name, IP address, and similar identifiers. 

     - Commercial information, such as quote requests, order history, products viewed, products purchased, customer service records, invoices, payments, shipping information, and transaction history. 

     - Internet or electronic network activity, such as browser type, device information, operating system, pages viewed, referring pages, search activity, time spent on pages, cookies, pixels, analytics data, and interactions with online advertisements. 

     - Audio, electronic, visual, or similar information, such as call recordings, chat transcripts, email correspondence, video meeting content, or other communications with Pinnacle. 

     - Professional or employment-related information, such as business contact details, employer, job title, department, and role when provided in a business context. 

     - Financial and payment-related information, such as billing details, payment status, purchase orders, invoices, and limited payment information processed through payment providers. Pinnacle does not intend to store full payment card numbers except through approved payment processors. 

     - Customer-submitted information, such as artwork, logos, user lists, personalization data, shipping lists, event information, program details, and other information provided by or on behalf of customers. 

     - Inferences and preferences, such as product interests, communication preferences, purchasing patterns, and marketing preferences. 

C. Sources of Personal Information 

Pinnacle may collect personal information directly from you; from your employer, organization, colleagues, agents, or representatives; from Website forms and interactions; from communications with us; from orders and transactions; from service providers; from payment processors; from logistics providers; from marketing and analytics providers; from publicly available sources; and from other sources consistent with this Privacy Policy and applicable law. 

D. How We Use Personal Information 

Pinnacle may use personal information for the following purposes: 

     - Operate, maintain, improve, personalize, and secure the Website. 

     - Respond to inquiries, quote requests, product searches, and customer service requests. 

     - Process, fulfill, ship, track, bill, and support orders. 

     - Prepare proposals, proofs, artwork, samples, recommendations, and communications. 

     - Administer customer accounts, business relationships, and transaction records. 

     - Process payments, manage credit, collect amounts due, and resolve billing disputes. 

     - Communicate about products, services, orders, legal notices, marketing offers, and business updates. 

     - Conduct analytics, reporting, forecasting, quality assurance, training, auditing, and operational improvement. 

     - Detect, prevent, investigate, and respond to fraud, security incidents, unauthorized activity, legal claims, and misuse of the Website. 

     - Comply with legal obligations, enforce agreements, respond to subpoenas or legal process, and protect the rights, property, and safety of Pinnacle, customers, employees, vendors, and others. 

     - Use approved AI and Automation Tools for business purposes described in these Terms. 

E. How We Disclose Personal Information 

Pinnacle may disclose personal information to service providers, contractors, suppliers, decorators, manufacturers, logistics providers, payment processors, technology providers, cloud providers, communications providers, analytics providers, marketing providers, professional advisors, insurers, auditors, legal counsel, affiliates, and business partners when reasonably necessary for the purposes described in this Privacy Policy. 

Pinnacle may also disclose personal information in connection with a merger, acquisition, financing, corporate transaction, restructuring, bankruptcy, sale of assets, or similar transaction; to comply with applicable law or legal process; to enforce agreements; to protect rights, safety, property, and security; or with your consent or at your direction. 

 F. Sale or Sharing of Personal Information 

Pinnacle does not intend to sell personal information for money. However, certain advertising, analytics, retargeting, cookie, pixel, or similar technologies may be considered a "sale," "share," or targeted advertising disclosure under some privacy laws. Where required by applicable law, Pinnacle will provide a mechanism to opt out of such sale, sharing, or targeted advertising. Such mechanism may include a 'Do Not Sell or Share My Personal Information' link, cookie preference center, Global Privacy Control recognition, browser-based preference signal, or other mechanism permitted by applicable law. 

G. Retention 

Pinnacle retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal and accounting obligations, resolve disputes, enforce agreements, support security, and conduct legitimate business operations. Retention periods may vary based on the type of information, the nature of the relationship, legal requirements, and business needs. Pinnacle reserves the right to retain information necessary to comply with legal obligations, preserve evidence, maintain audit records, enforce agreements, defend claims, resolve disputes, support cybersecurity investigations, and protect legal rights. 

H. Security 

Pinnacle uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, network, system, transmission, storage method, or service provider can be guaranteed to be completely secure. By using the Website or communicating electronically with Pinnacle, you acknowledge that security risks cannot be fully eliminated. 

I. Cookies and Tracking Technologies 

1. Overview
 
 Pinnacle uses cookies, pixels, web beacons, tags, analytics technologies, advertising technologies, and similar tracking tools to operate the Website, improve functionality, analyze Website usage, support security, personalize content, measure performance, and assist with marketing activities.
 
 2. Types of Cookies We Use
 
 - Strictly Necessary Cookies
 - Performance and Analytics Cookies
 - Functionality Cookies
 - Advertising and Marketing Cookies
 
 3. Third-Party Technologies
 
 Pinnacle may use third-party technologies including analytics providers, advertising partners, marketing automation providers, customer engagement platforms, social media integrations, and similar service providers.
 
 4. Information Collected Through Cookies
 
 Information may include IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, navigation activity, Website interactions, and marketing campaign activity.
 
 5. Managing Cookies
 
 Most browsers allow users to manage, disable, delete, or restrict Cookies through browser settings. Disabling Cookies may impact Website functionality and user experience.
 
 6. Global Privacy Control
 
 Where required by applicable law, Pinnacle may recognize browser-based opt-out preference signals, including Global Privacy Control signals.
 
 7. Changes to Cookie Practices
 
 Pinnacle may update Cookie practices as technologies, business practices, legal requirements, and Website functionality evolve.
 
 8. Contact Information
 
 privacy@pinnaclepromotions.com
 
 Pinnacle Promotions, Inc.
 4855 Peachtree Industrial Blvd., Suite 215
 Norcross, Georgia 30092     J. Marketing Communications 

You may opt out of promotional emails by following the unsubscribe instructions in the email or contacting Pinnacle. Even if you opt out of promotional communications, Pinnacle may still send transactional, service, order, legal, security, or account-related communications. 

K. Minors 

The Website is intended for business users and is not directed to children under 18. Pinnacle does not knowingly collect personal information from children under 18. If Pinnacle learns that it has collected personal information from a child under 18 without appropriate authorization, it will take reasonable steps to delete such information as required by applicable law. 

L. External Links 

The Website may contain links to third-party websites, applications, content, or services. Pinnacle does not control and is not responsible for third-party websites, privacy practices, content, products, or services. Your use of third-party websites is at your own risk and subject to the terms and policies of those third parties. 

M. Privacy Requests 

Depending on where you reside and applicable law, you may have rights to request access, deletion, correction, portability, restriction, or opt-out regarding certain personal information. Pinnacle will respond to verified requests as required by applicable law. To submit a privacy request, contact Pinnacle at privacy@pinnaclepromotions.com or 888-633-0219. Pinnacle may need to verify your identity and authority before processing a request. 

N. Contact Information 

Questions about this Privacy Policy may be directed to: 

Pinnacle Promotions, Inc.
4855 Peachtree Industrial Blvd., Suite 215
Norcross, Georgia 30092
Email: privacy@pinnaclepromotions.com
Phone: 888-633-0219 

11. California Privacy Notice 

A. Applicability 

This California Privacy Notice applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and related regulations (collectively, the "CCPA"). Terms used in this section have the meanings given to them under the CCPA. If there is a conflict between this section and another part of the Privacy Policy, this section controls for California residents to the extent required by law. 

B. Categories Collected 

In the preceding 12 months, Pinnacle may have collected the following categories of personal information: identifiers; personal information described in California Civil Code section 1798.80; commercial information; internet or other electronic network activity information; geolocation information based on IP address or device data; audio, electronic, visual, or similar information; professional or employment-related information; inferences; and sensitive personal information only where provided by or on behalf of a customer or where reasonably necessary for limited business purposes. 

C. Purposes 

Pinnacle collects and uses personal information for the business and commercial purposes described in this Privacy Policy, including providing products and services, fulfilling orders, processing payments, supporting customer service, maintaining accounts, communicating with customers, marketing, analytics, security, fraud prevention, legal compliance, quality assurance, internal operations, and use of approved AI and Automation Tools. 

D. Categories Disclosed 

In the preceding 12 months, Pinnacle may have disclosed the categories of personal information listed above to service providers, contractors, suppliers, manufacturers, decorators, logistics providers, payment processors, technology providers, analytics providers, marketing providers, professional advisors, affiliates, and business partners for business purposes. 

E. California Rights 

California residents may have the right to know what personal information Pinnacle has collected, used, disclosed, sold, or shared; the right to request deletion; the right to request correction; the right to opt out of sale or sharing; the right to limit certain uses of sensitive personal information where applicable; and the right not to be discriminated against for exercising privacy rights. These rights are subject to limitations and exceptions under applicable law. 

F. Exercising Rights 

California residents may exercise rights by contacting Pinnacle at privacy@pinnaclepromotions.com or 888-633-0219. Pinnacle may verify your identity and request sufficient information to confirm the request. Authorized agents may submit requests where permitted by law, subject to verification of authority. 

G. Notice of Financial Incentive 

Pinnacle may offer discounts, promotions, loyalty benefits, or other value in exchange for contact information or marketing participation. Participation is voluntary and may be withdrawn where required by law. The value of any incentive is reasonably related to the value of the relationship, anticipated purchases, marketing opportunity, or other business value associated with the information. 

H. Sensitive Personal Information 

Pinnacle does not use or disclose sensitive personal information for purposes requiring a right to limit under the CCPA unless such use is permitted by law, reasonably necessary to provide requested goods or services, or otherwise authorized by the individual or customer. 

12. Additional State Privacy Rights 

A. Applicability
 
 Residents of certain states may have privacy rights under applicable state privacy laws. Depending upon an individual's state of residence and applicable law, such rights may include the right to access personal information, correct inaccuracies, delete personal information, obtain a portable copy of personal information, appeal a denied privacy request, opt out of targeted advertising, opt out of certain profiling activities, or opt out of the sale or sharing of personal information.
 
 Pinnacle will honor applicable privacy rights requests to the extent required by law and subject to any exemptions, exceptions, limitations, or verification requirements permitted under applicable law.
 
 B. States Covered
 
 This section is intended to address privacy rights that may be available under applicable privacy laws, including but not limited to California, Colorado, Connecticut, Virginia, Utah, Oregon, Texas, Montana, Delaware, Iowa, Tennessee, Indiana, New Jersey, New Hampshire, Nebraska, Maryland, Minnesota, and Rhode Island.
 
 C. Access Rights
 
 Subject to applicable law, individuals may request confirmation regarding whether Pinnacle processes their personal information and may request access to categories of personal information collected, sources of collection, business purposes for collection, categories of recipients, and other information required by applicable law.
 
 D. Correction Rights
 
 Subject to applicable law, individuals may request correction of inaccurate personal information maintained by Pinnacle.
 
 E. Deletion Rights
 
 Subject to applicable law and applicable exemptions, individuals may request deletion of personal information maintained by Pinnacle.
 
 F. Data Portability Rights
 
 Where required by law, individuals may request a portable copy of certain personal information provided to Pinnacle.
 
 G. Opt-Out Rights
 
 Where required by law, individuals may have the right to opt out of targeted advertising, certain sales or sharing of personal information, and certain profiling activities.
 
 H. Appeals
 
 Where required by applicable law, individuals may appeal a decision regarding a privacy rights request by submitting a written appeal within thirty (30) days after receipt of Pinnacle's response. Appeals should be submitted to privacy@pinnaclepromotions.com and should include sufficient information to identify the original request and explain the basis for the appeal. Pinnacle will review the appeal and respond within the time period required by applicable law.
 
 I. Non-Discrimination
 
 Pinnacle will not unlawfully discriminate against an individual for exercising privacy rights provided under applicable law.
 
 J. Privacy Requests
 
 Email: privacy@pinnaclepromotions.com
 Phone: 888-633-0219
 Mail: Pinnacle Promotions, Inc., Attn: Privacy Requests, 4855 Peachtree Industrial Blvd., Suite 215, Norcross, Georgia 30092
 
 

13. Third-Party Legal Process 

It is Pinnacle's policy to respond with reasonable promptness to subpoenas, court orders, governmental requests, and other legal process properly served on Pinnacle or its subsidiaries that seek information, documents, records, or testimony. Third parties wishing to serve legal process may do so in writing to Pinnacle Promotions, Inc., 4855 Peachtree Industrial Blvd., Suite 215, Norcross, Georgia 30092, Attention: Legal Department. 

Pinnacle will evaluate each request based on applicable law, the facts, and Pinnacle's rights and obligations. Pinnacle reserves the right to object to, challenge, narrow, or refuse requests that are improper, overbroad, unduly burdensome, unlawful, or otherwise objectionable. Pinnacle may charge an administrative fee of $75.00 for each request and may require reimbursement for additional costs, including technical support, data extraction, third-party charges, photocopying, storage media, mailing, legal review, and other expenses as permitted by law. 

14. Cybersecurity, Availability and Third-Party Platforms 

Pinnacle uses third-party platforms, service providers, suppliers, carriers, payment processors, cloud services, analytics tools, communications systems, and other technology providers to operate the Website and provide goods and services. Pinnacle is not responsible for failures, outages, breaches, errors, delays, data loss, unauthorized access, service interruptions, or other events caused by third-party systems, internet providers, carriers, service providers, suppliers, malicious actors, or circumstances beyond Pinnacle's reasonable control. 

Pinnacle does not warrant that the Website, communications systems, order systems, payment systems, or related services will be uninterrupted, timely, secure, error-free, virus-free, or available at all times. 

To the fullest extent permitted by law, Pinnacle shall not be liable for unauthorized access to information, cybersecurity incidents, ransomware events, data breaches, service interruptions, or technology failures resulting from circumstances beyond Pinnacle's reasonable control. 

15. Force Majeure 

Pinnacle shall not be liable for delay, nonperformance, shortage, cancellation, inability to deliver, increased costs, or other failure caused directly or indirectly by circumstances beyond its reasonable control, including acts of God, fire, flood, severe weather, natural disasters, pandemic, epidemic, public health emergency, war, terrorism, civil unrest, labor dispute, strike, shortage, supplier failure, manufacturing delay, transportation delay, port closure, customs delay, freight disruption, utility failure, internet outage, cyberattack, data center outage, governmental action, regulation, tariff, embargo, import/export restriction, inability to obtain materials, equipment, fuel, power, labor, transportation, or other causes beyond Pinnacle's reasonable control. Pinnacle may allocate available goods or production capacity among customers in any manner Pinnacle deems fair and practical. 

16. Indemnification 

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS PINNACLE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, DECORATORS, SUBCONTRACTORS, SERVICE PROVIDERS, TECHNOLOGY PROVIDERS, AND BUSINESS PARTNERS FROM AND AGAINST ALL CLAIMS, DEMANDS, SUITS, PROCEEDINGS, DAMAGES, LIABILITIES, LOSSES, JUDGMENTS, SETTLEMENTS, COSTS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE; YOUR VIOLATION OF THESE TERMS; YOUR VIOLATION OF APPLICABLE LAW; YOUR CUSTOMER MATERIALS; YOUR INSTRUCTIONS OR APPROVALS; YOUR PRODUCTS, CAMPAIGNS, EVENTS, OR DISTRIBUTION OF GOODS; YOUR MISUSE OF GOODS OR SERVICES; YOUR FAILURE TO OBTAIN NECESSARY RIGHTS, CONSENTS, APPROVALS, LICENSES, OR PERMISSIONS; YOUR NEGLIGENCE OR MISCONDUCT; OR ANY CLAIM BROUGHT BY YOUR EMPLOYEES, CONTRACTORS, CUSTOMERS, RECIPIENTS, END USERS, OR OTHER THIRD PARTIES RELATING TO GOODS OR SERVICES PROVIDED BY PINNACLE EXCEPT TO THE EXTENT CAUSED BY PINNACLE'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. 

17. Limitation of Liability 

To the fullest extent permitted by law, Pinnacle shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, enhanced, or similar damages, including lost profits, lost revenue, loss of business opportunity, loss of goodwill, loss of data, business interruption, procurement of substitute goods or services, reputational harm, or other commercial damages, whether arising in contract, tort, negligence, strict liability, warranty, statute, or any other theory, even if Pinnacle has been advised of the possibility of such damages. 

For Website-related claims not arising from a purchase of goods or services, Pinnacle's aggregate liability shall not exceed $100.00. For claims arising from a purchase of goods or services, Pinnacle's aggregate liability shall not exceed the amount paid by Customer to Pinnacle for the specific order, goods, or services giving rise to the claim during the 12 months preceding the event giving rise to the claim. These limitations apply to the fullest extent permitted by law and shall apply even if any limited remedy fails of its essential purpose. 

Some jurisdictions do not allow certain limitations or exclusions of liability. In such jurisdictions, Pinnacle's liability shall be limited to the maximum extent permitted by law.  

Nothing in these Terms shall limit liability for fraud, willful misconduct, or any liability that cannot legally be limited or excluded under applicable law. 

18. Dispute Resolution, Governing Law, Venue, Arbitration and Class Action Waiver 

A. Governing Law 

These Terms and any dispute arising out of or relating to the Website, Website Content, goods, services, orders, quotes, communications, privacy practices, or transactions with Pinnacle shall be governed by the laws of the State of Georgia, without regard to conflict of law principles. 

B. Venue 

Subject to Pinnacle's right to elect arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Atlanta, Fulton County, Georgia for any dispute arising out of or relating to these Terms, the Website, goods, services, orders, quotes, communications, or transactions with Pinnacle. You waive any objection to personal jurisdiction, venue, or inconvenient forum in such courts. 

C. Arbitration at Pinnacle Election 

At Pinnacle's sole election, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, goods, services, orders, quotes, communications, privacy practices, or transactions with Pinnacle may be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, or by another arbitration forum selected by Pinnacle where legally permissible. Unless Pinnacle elects otherwise in writing, arbitration shall occur in Atlanta, Georgia. Judgment on the arbitration award may be entered in any court having jurisdiction. This arbitration provision and any arbitration conducted pursuant to these Terms shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, to the fullest extent permitted by applicable law. 

Notwithstanding the foregoing, Pinnacle may seek temporary, preliminary, or permanent injunctive relief, equitable relief, or other emergency relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, Website Content, systems, security, or proprietary information, or to prevent unauthorized use of the Website. 

D. Class Action Waiver 

If twenty-five or more substantially similar arbitration demands are filed by the same law firm or coordinated group of firms, Pinnacle may require batching, bellwether proceedings, staged filings, or other mass-arbitration management procedures permitted by applicable law. 

To the fullest extent permitted by law, you and Pinnacle agree that any claim shall be brought only on an individual basis and not as a class, collective, consolidated, private attorney general, or representative action. The arbitrator or court may not consolidate claims of multiple persons or preside over any class, collective, consolidated, private attorney general, or representative proceeding unless this waiver is determined to be unenforceable as to a particular claim and such determination is final. 

E. Jury Trial Waiver 

To the fullest extent permitted by law, you and Pinnacle knowingly and voluntarily waive any right to a jury trial in any dispute arising out of or relating to these Terms, the Website, goods, services, orders, quotes, communications, or transactions with Pinnacle. 

F. Opt-Out 

If you do not wish to be bound by the arbitration provision, you may opt out by sending written notice to Pinnacle Promotions, Inc., 4855 Peachtree Industrial Blvd., Suite 215, Norcross, Georgia 30092, Attention: Legal Department, within 30 days after first using the Website after the effective date of these Terms. The opt-out notice must include your name, address, email address, and a clear statement that you opt out of arbitration. Opting out of arbitration does not opt you out of any other provision of these Terms, including governing law, venue, limitation of liability, disclaimer, indemnification, or class action waiver provisions to the extent enforceable. 

19. General Terms 

A. No Assignment by Customer 

You may not assign or transfer any order, rights, or obligations under these Terms without Pinnacle's prior written consent. Pinnacle may assign its rights and obligations in connection with a merger, acquisition, sale of assets, restructuring, or other corporate transaction. 

B. No Waiver 

Pinnacle's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Pinnacle. 

C. Severability 

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. 

D. Entire Agreement 

These Terms, together with any applicable quote, invoice, order confirmation, proof approval, written agreement signed by Pinnacle, or policy incorporated by reference, constitute the agreement between Pinnacle and you with respect to the Website and applicable transactions. No additional or conflicting terms in any purchase order, vendor portal, email, acknowledgment, or other customer document shall bind Pinnacle unless expressly agreed in writing by an authorized officer of Pinnacle. 

E. Headings 

Headings are for convenience only and do not affect interpretation. 

F. Survival 

Provisions that by their nature should survive termination or completion of a transaction shall survive, including payment obligations, intellectual property, Customer Materials, disclaimers, indemnification, limitation of liability, dispute resolution, privacy, and general terms. 

The arbitration, class action waiver, jury waiver, indemnification, limitation of liability, intellectual property, and privacy provisions shall survive termination of Website use and completion of any transaction. 

20. Contact Information 

Pinnacle Promotions, Inc.
4855 Peachtree Industrial Blvd., Suite 215
Norcross, Georgia 30092
Email: info@pinnaclepromotions.com
Privacy Email: privacy@pinnaclepromotions.com
Phone: 888-633-0219